Our patients’ well-being is the main non-financial aspect in the Fresenius Group to measure our success. We achieve this through the medical quality of our treatments and services, product safety and quality, as well as protection of personal data and patient satisfaction.
Quality of our products, services, and therapies
We place great importance on the high quality of our products, services, and therapies. The patients’ health depends on it. All business segments make an overall contribution to increasing the quality and efficiency of health care. This will enable access to high-quality and affordable medical care for a growing number of people.
It is important that every Fresenius employee ensures that all applicable quality and safety regulations are consistently adhered to in his or her area of responsibility. Our employees in production plants, care centers, and clinics have a special duty of care while working in the manufacturing of products or providing medical services.
In our business segments, we focus on value-enhancing processes oriented toward efficiency and the needs of our customers. With our quality management, we aim to monitor and manage them on the basis of performance indicators, as well as to improve procedures.
The business segments adapt their quality management systems to their respective business models, resulting in different approaches. We therefore present the specific requirements, management approaches, and results in separate sub-sections for each business segment.
For more information about the quality of our products see the Non-financial Report.